Reminders, WhatsApp and calendar invites

What it is

CorpHands makes sure people turn up. When you join an activity you get a confirmation email with a calendar invite. Then, each morning, CorpHands checks the activities starting tomorrow and today and reminds everyone registered for them, in their own language and in your company's time zone.

Each reminder says when and where the activity is, how to check in with the QR code, and asks you to cancel your place if you can't go, so a colleague on the waitlist can join. The calendar invite also carries its own alert two hours before the start, so your phone or Outlook reminds you on the day.

WhatsApp is optional. If your company has connected WhatsApp and you have added your phone number and agreed to receive messages, you also get the confirmation, the reminders and new activity announcements on WhatsApp. Microsoft Teams messages are not available yet.

What you can use it for

• Get a reminder email the day before an activity and another on the morning of the day
• Add each activity to Outlook, Google Calendar or your phone, with an alert two hours before
• Receive confirmations, reminders and new activity announcements on WhatsApp, if you choose
• Hear by email when a waitlist place opens up for you, or when an activity is cancelled
• Turn reminder emails off if you prefer to rely on your calendar

How to do it

Choose how you are reminded (employee)

1. Open ProfileIn the employee app, tap Profile and find Reminders and messages.
2. Email remindersKeep Email reminders before activities ticked to get the day-before and same-day emails. Untick it to stop them; confirmations and waitlist emails still arrive.
3. WhatsAppTo get WhatsApp messages, first add your mobile number with the country code (for example +965) in Phone. Then tick the consent under WhatsApp messages and save. If you change your number, tick the consent again.

Add an activity to your calendar

1. Join the activityWhen you tap Join activity, the confirmation email includes a calendar invite. Open it to add the event.
2. Or download it againOpen the activity in Activities and tap Add to calendar.
3. Keep the alertThe invite includes an alert two hours before the start. Your calendar app shows it like any other reminder.

Check what is connected (CSR admin)

1. Open SettingsGo to CSR workspace → Settings and look at Integrations. Email and WhatsApp show whether they are connected.
2. Set up WhatsAppWhatsApp uses Meta's WhatsApp Business platform. Your CorpHands administrator adds the account details and approved message templates; until then, WhatsApp messages are only logged, not sent.
3. Announce new activitiesTo tell people about a new activity, use Announce to employees on the activity page. See Activities and logistics.

Tips and good practice

• Reminders go only to people with a confirmed place, not to those on the waitlist.
• The "today" reminder is sent in the morning, only for activities that start later that day.
• If you don't receive emails, check your junk folder and ask your CSR team whether email is connected.
• If an activity's time changes, download a fresh invite with Add to calendar.
• WhatsApp needs your consent. You can turn it off at any time in Profile.

Questions