Resources · Help center
Guides for every role
Short, step-by-step guides that match the screens in CorpHands today. Pick your role below.
Company owner: first-day setupCSR admin: running activitiesEmployee: getting startedLine manager: your teamCharity: applying for sponsorshipMerchant staff: checking a volunteer card
Company owner: first-day setup
Get your company running in about an hour.
Owner- Create your accountGo to the sign-up page, enter your company name, your name, work email and a password. Your 30-day trial starts at once with every feature, and you land on the CSR workspace overview.
- Follow the getting-started checklistThe overview shows a checklist: invite people, add a charity, create your first activity and set your budget. It disappears when everything is done.
- Set your policiesIn Settings, choose paid volunteer leave days per year, whether leaderboards show names by default, the KD value of a volunteer hour, whether QR check-ins approve automatically, and your focus areas and scoring weights for sponsorship requests.
- Share your request formSettings shows your public sponsorship request form link (/apply/your-company). Put it on your website or send it to charities.
- Choose a plan before the trial endsIn Plan and billing, request the plan you want. We send an invoice. If the trial ends first, your data is kept but changes pause until a plan is active.
CSR admin: running activities
The everyday workflow.
CSR admin- Invite peoplePeople → Invite, or Import to upload a CSV with the columns email, name, department, role, manager_email, employee_no, phone. Download the template from the import page.
- Add charity partnersCharities → Add charity. Record the licence number, authority and expiry, and upload licence documents. Set the status to Verified once checked.
- Create an activityActivities → New activity. Start from a template, link the charity, set start and end time (Kuwait time), hours credit and capacity, then publish. You can notify all employees by email.
- On the dayOpen the activity and choose the QR screen. Show it on a laptop or tablet. The code changes every 2 minutes; check-in is open from an hour before the start until three hours after the end.
- AfterwardsMark attendance or no-shows, record the number of people helped and notes, and mark the activity completed.
- Approve hoursHours approvals lists pending QR and self-reported hours with evidence. Approve in bulk, or reject with a reason (the employee is emailed).
Employee: getting started
From invitation to your first certificate.
Employee- Accept your invitationOpen the link in your invitation email and choose a password. Add CorpHands to your phone's home screen for quick access.
- Join an activityActivities shows what's coming up. Tap one, then Join. If it's full you join the waitlist. You get an email with a calendar invite.
- Check inOn the day, scan the organiser's QR code with your phone camera and tap Confirm, or open Check in and type the 6-character code.
- Log other volunteeringMy hours → Log hours: add a title, date, hours and a photo or letter as evidence. Your CSR team approves it.
- See your impactMy impact shows hours by month, badges and leaderboards. Choose in Profile whether you appear by name, by an alias or hidden. Print your certificate any time; anyone can check it with its QR code.
- Use your perks cardIf your company offers perks and you've volunteered in the last 12 months, Perks shows your card. Show it at a partner shop.
Line manager: your team
Two minutes a week.
Line manager- Open My teamYou see your direct reports, their approved hours this year and any hours waiting for approval.
- Decide leave requestsApprove or decline volunteer leave requests from your team. The employee is emailed the decision.
- Encourage participationUse the hours view to recognise people who volunteered and nudge those who haven't yet.
Charity: applying for sponsorship
For charities applying to a company that uses CorpHands.
Charity or applicant- Open the company's request formThe company shares a link like /apply/company-name. The form works in Arabic and English and shows the areas the company focuses on.
- Fill in the detailsYour organisation's name and licence number, contact details, what you need, the amount in KD, cash or in-kind, the number of beneficiaries and the date you need it by. Attach a supporting document if you have one.
- Keep your referenceYou get a reference number like REQ-2026-0042 on screen and by email.
- Wait for the decisionThe company reviews your request and emails you a decision letter. Requests can only be approved for licensed organisations, so make sure your licence details are correct.
Merchant staff: checking a volunteer card
For shops and partners offering perks.
Partner staff- Scan the cardThe volunteer shows a QR code on their phone. Scan it with any phone camera; it opens the card check page. The code refreshes every minute, so screenshots don't work.
- Check the resultYou see only the volunteer's first name, their company and whether the card is active.
- Apply the offerChoose the offer, enter your store's 6-digit staff PIN (given to you by the company) and confirm. Monthly limits are checked automatically.
- Wrong PIN?After several wrong attempts, checks for your store pause for a while. Ask the company's CSR team for the correct PIN.
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